Review Alarms

You can review the alarm notifications and take the necessary action to rectify the issue or error. You can filter the alarms and also set up email notifications.

1. Select Alarms to view the Alarm Center that lists all the alarm notifications.

   Alarms are sorted based on the time of occurrence. The latest alarms are displayed at the top. The alarm notifications are retained for 30 days from the time they are generated.
2. Filter alarms based on:

   • Time Range—Past 24 hours, past 7 days, or past month
   • Alarm Type—Integrations, Cloud Accounts, License, Access Key, or All
   • Severity—High (red, indicates complete failure), medium (orange, indicates partial failure), low (yellow), or all. The colored strip on the left of each alarm signifies its severity.

     In case of Cloud Accounts, high severity alarm indicates an authentication issue and medium severity indicates a missing permissions issue.

     Currently, Prisma Cloud only generates high severity alarms for Integration based issues, which indicates that the Integration has failed.
3. The Alarms tab ticker highlights the number of unread notifications. Once you click on a notification, it changes from unread to read.

   • Information such as error code and relevant messages are displayed.
   • Use the filters to get a specific list of alarms.
   • Click Delete if you want to remove the notification from the alarm center. Once deleted, a similar alarm will not appear for the next 24 hours, if the same error occurs in that time period. After 24 hours, a similar error will generate a new alarm notification.

     
4. Click Review.

   • Depending on the alarm type, the License, Integrations, or Cloud Accounts page is displayed, which shows the details of the License, Integration, or Cloud Account that has failed or caused this alarm.
   • Review the Integration parameters or Cloud Account details and take further action to rectify the failure.

     • License Usage — An alarm is generated on the last day of the month if your monthly usage is >80% (configurable limit) of the credits purchased
     • Credit Allocation Rule Usage — An alarm is generated when the credit allocation threshold you defined is exceeded.
     • License Expiry -— An alarm is generated 1 month before your license expires (for non-POC tenants).
     • Module Activation Failure -— An alarm is generated for any module provisioning failures.