Integrate Prisma Cloud with Jira
Learn how to integrate Prisma® Cloud with Jira and receive Prisma Cloud alerts in your Jira accounts.
Integrate Prisma® Cloud with Jira to receive Prisma Cloud alert notifications directly in your Jira accounts. This integration automates the process of generating Jira tickets with your existing security workflow.
This integration is compatible with all Jira Cloud and Jira On-Premise versions.
If you have an existing Jira Integration on Prisma Cloud for versions below 9.0 and want to upgrade to Jira 9.0 or higher, you need to configure and set up a new Jira Integration. You cannot edit the existing integration to support the newer version.
Additionally, after creating a new Jira integration to support version 9.0 and above, you must add a new Jira notification template to ensure you receive alert notifications. You cannot update the existing notification template to support the newer version as it can lead to errors and will prevent you from receiving notifications.
Prerequisites
To set up this integration, ensure network reachability and Enable Access to the Prisma Cloud Console if you have a firewall or cloud Network Security Group between the internet and your Jira On-Premise version.
You must have Jira administrator privileges to configure Prisma Cloud in your Jira account.
If you do not have these privileges, coordinate with your Jira administrator to gather the necessary information for enabling communication between Prisma Cloud and Jira.
Configure Prisma Cloud in your Jira account for Versions prior to 9.0.
Follow these steps to configure Prisma Cloud in your Jira account for versions prior to 9.0.
Login to Jira as a Jira Administrator.
Locate Application Links.
For Jira Cloud, select Jira Settings > Products > Application Links.
For Jira On-Premises, select Settings > Applications > Application Links.
Enter the URL for your Prisma Cloud instance in Configure Application Links and Create new link.
Refer to Access Prisma Cloud for details on the URL.
Ignore the message in Configure Application URL and Continue.
Enter the Application Name.
Select Generic Application as the Application Type.
Enable Create incoming Link and select Continue.
On Link Applications, specify a Consumer Key and a Consumer Name.
Save the Consumer Key for later use when entering information in Prisma Cloud.
Copy and paste the Public Key shown below and select Continue.
MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAnYoXB+BZ555jUIFyN+0b3g7haTchsyeWwDcUrTcebbDN1jy5zjZ/vp31//L9HzA0WCFtmgj5hhaFcMl1bCFY93oiobsiWsJmMLgDyYBghpManIQ73TEHDIAsV49r2TLtX01iRWSW65CefBHD6b/1rvrhxVDDKjfxgCMLojHBPb7nLqXMxOKrY8s1yCLXyzoFGTN6ankFgyJ0BQh+SMj/hyB59LPVin0bf415ME1FpCJ3yow258sOT7TAJ00ejyyhC3igh+nVQXP+1V0ztpnpfoXUypA7UKvdI0Qf1ZsviyHNwiNg7xgYc+H64cBmAgfcfDNzXyPmJZkM7cGC2y4ukQIDAQABPrisma Cloud is now successfully configured in your Jira account.
Setup Jira Integration on Prisma Cloud for Versions prior to 9.0.
Follow these steps to setup Jira integration on Prisma Cloud for versions prior to 9.0.
Login to Prisma Cloud.
Navigate to Settings > Integrations & Notifications > Integrations.
Select Add Integration and choose Jira from the list.
Enter the Integration Name and optionally, add a Description.
Do not enable the I am using Jira Server/Data Centre 9.x onwards checkbox.
Enter the JIRA Login URL.
(tt:[NOTE]) Make sure the URL starts with "https" and does not have a trailing slash (‘/’) at the end.
Enter the Consumer Key that you created when setting up the Prisma Cloud application in Jira and select Next.
Click the secret key URL link to retrieve your secret key.
The URL with the verification code is valid for only 10 minutes.
When redirected to the Welcome to JIRA page, Allow Prisma Cloud read and write access to data in your Jira account.
After allowing access to Prisma Cloud, copy the verification code displayed on the page and paste it as the Secret Key in Prisma Cloud.
Select Create Token.
Once you see the Token Created! message, click Next.
Review the Summary and then Test Integration.
Save Integration if the test is successful.
After successfully setting up the integration, you will find it listed on the Integrations page. Use the Actions panel to View, Edit, or Delete the integration. You can also periodically check the integration status by clicking on the Get Status link.
Next Step
Add a Jira Notification Template to configure alert notifications triggered by an alert rule to create Jira tickets.
Configure Prisma Cloud in your Jira account for Versions 9.0. and Above
Follow these steps to configure Prisma Cloud in your Jira account for versions 9.0 and above.
Login to Jira as a Jira Administrator.
Navigate to Applications > Integrations > Application Links.
Select Create Link.
On the Create Link page, specify the following details:
For Application type, select External application.
For Direction, select Incoming.
Select Continue.
Enter your Jira admin credentials if prompted. This will take you to the Configure Incoming Link page.
In the Configure Incoming Link page, provide the following details:
Enter a Name to identify Prisma Cloud.
Under Application details > Redirect URL, enter your Prisma Cloud instance URL in the following format.
For example, if your Prisma Cloud Admin Console URL is https://app.prismacloud.io, enter https://api.prismacloud.io/authcode/preview
Refer to the Prisma Cloud API URL for specific URL details.
For Application Permissions, choose Write permission from the drop-down list.
Select Save.
Copy and save the Client ID and Client Secret from the Credentials page. You will need these details when you set up Jira integration on Prisma Cloud.
Setup Jira Integration on Prisma Cloud for Versions 9.0. and Above
Follow these steps to enable Jira integration for versions 9.0 and above on Prisma Cloud.
Login to Prisma Cloud.
Navigate to Settings > Integrations & Notifications > Integrations.
Select Add Integration and choose Jira from the list.
Enter the Integration Name and, optionally, add a Description.
Enable the I am using Jira Server/Data Centre 9.x onwards checkbox.
Enter the JIRA Login URL.
Enter the Client ID copied from your Jira Instance.
Enter the Client Secret copied from your Jira Instance.
Redirect URI is automatically populated.
Verify that the URI in Prisma Cloud matches with the Redirect URL in your Jira Instance.
Select Next.
Click the Auth Code URL link to retrieve your authentication code.
The URL with the auth code is valid for only 10 minutes.
When redirected to the JIRA page, Allow Prisma Cloud to read and write access to data in your Jira account.
After allowing access to Prisma Cloud, copy the authentication code displayed on the page and paste it as the Auth Code in Prisma Cloud.
Select Create Token.
Once you see the Token Created! message, click Next.
Review the Summary and then Test Integration.
Save Integration if the test is successful.
After successfully setting up the integration, you will find it listed on the Integrations page. Use the Actions panel to View, Edit, or Delete the integration. You can also periodically check the integration status by clicking on the Get Status link.
Next Step
Add a Jira Notification Template to configure alert notifications triggered by an alert rule to create Jira tickets.
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