> For the complete documentation index, see [llms.txt](https://docs.prismacloud.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.prismacloud.io/content-collections/administration/configure-external-integrations-on-prisma-cloud/integrate-prisma-cloud-with-pagerduty.md).

# Integrate Prisma Cloud with PagerDuty

Learn how to integrate Prisma® Cloud with PagerDuty to see alerts in your service or application.

Integrate Prisma® Cloud with PagerDuty to aid alerting, on-call scheduling, escalation policies, and incident tracking to increase uptime of your apps, servers, websites, and databases. When integrated, Prisma Cloud sends alerts to the PagerDuty service, notifying your incident response teams to investigate and remediate security incidents.

1. Create a new service in PagerDuty and get the integration key.
   1. Log in to PagerDuty.
   2. Click **Services > Service Directory** and create a **+ New Service**.

      <figure><img src="/files/2pAu4J3HlSJBPfiYbpL3" alt="pagerduty confg service"><figcaption></figcaption></figure>
   3. Complete the **Create a Service** form.
      1. Enter a **Name**, **Description**, and click **Next**.

         <figure><img src="/files/iYN1WhXwSbEArQCHptfG" alt="pagerduty create a service step 1"><figcaption></figcaption></figure>
      2. Generate a new escalation policy or select an existing policy to the service and click **Next**.

         <figure><img src="/files/GsoVMIWbWYBnKHvtrXR0" alt="pagerduty create a service step 2"><figcaption></figcaption></figure>
      3. Set the Alert Grouping options as you need and click **Next**.

         <figure><img src="/files/muxXMwgChYtOtyvxrW5Z" alt="pagerduty create a service step 3"><figcaption></figcaption></figure>
      4. Select the **Events API V2** integration.

         <figure><img src="/files/17DFKhXu84K3MktDhBFH" alt="pager duty select events api"><figcaption></figcaption></figure>
      5. Click **Create Service**.
   4. After creating a new service, you will be directed to its **Integrations** page.
   5. Copy and save the **Integration Key**.

      You will need to enter this integration key while setting up PagerDuty integration on Prisma Cloud.

      <figure><img src="/files/bikCJ8rt0g03dK2nlzOF" alt="pagerduty integration key"><figcaption></figcaption></figure>

      For more information about integrations with PagerDuty, see [PagerDuty Documentation](https://support.pagerduty.com/docs/services-and-integrations#section-configuring-services-and-integrations).
2. Set up PagerDuty as an integration channel on Prisma Cloud.
   1. Log in to Prisma Cloud.
   2. Select **Settings > Integrations & Notifications > Integrations**.
   3. Select **Add Integration > Pager Duty** from the list.
   4. Enter the **Integration Name** and an optional **Description**.
   5. Enter the **Integration Key** that you had saved while creating your PagerDuty service.

      <figure><img src="/files/lbrdjg6m6I3rBvLa4G2r" alt="pagerduty integration in pc step 1"><figcaption></figcaption></figure>
   6. Click **Next**, review the **Summary**, and then **Test Integration**.

      <figure><img src="/files/2VdxkSUW0UO033NM0AmJ" alt="pagerduty integration on prisma cloud"><figcaption></figcaption></figure>
   7. **Save Integration** after the testing is successful.

      Prisma Cloud creates a test incident and sends it to your service in PagerDuty. To ensure that integration is successful, look for the test integration in your PagerDuty Service.

      <figure><img src="/files/LJwPkOhs4h7AitxTfva1" alt="pagerduty test incident"><figcaption></figcaption></figure>
3. Modify an existing alert rule or create a new alert rule to [send alert notifications](/content-collections/alerts/send-prisma-cloud-alert-notifications-to-third-party-tools.md) to PagerDuty.
4. View Prisma Cloud in PagerDuty.

   In PagerDuty, all the open alerts display the Incident State as **Triggered** and all the resolved alerts display the Incident State as **Resolved**.

   <figure><img src="/files/X1wvCElWTUysDPPDDLlK" alt="pagerduty incidents"><figcaption></figcaption></figure>


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